Overview
When activating Lintra PDF, you may see an error code such as 0x30 or 0x61. Each code corresponds to a specific issue with your license, device, or network. This guide explains what each error means and how to fix it.
Activation Errors
0x10 – License requires device fingerprint. Retry activation.
0x11 – Floating license has no active device. Activate one in the Device List.
0x12 – Missing machine binding. Ensure Lintra can read hardware info and retry.
0x13 – License already activated on another machine. Deactivate the previous device.
0x14 – Missing fingerprint information. Retry activation.
0x15 – Deactivate unused device from your Device List.
0x16 – Device info incomplete. Retry activation.
0x17 – License heartbeat not initialized. Restart Lintra PDF.
0x18 – Check Internet and retry.
0x20 – License product mismatch. Contact support.
0x21 – Please check your network and retry activation.
0x22 – Retry activation.
0x23 – License doesn’t cover installed components. Contact support.
0x24 – Version info missing. Retry activation.
0x25 – License doesn’t cover this version. Install a supported version or contact support.
0x26 – Checksum info missing. Retry.
0x27 – Checksum mismatch. Reinstall Lintra PDF.
0x30 – Device limit reached. Deactivate an old device.
0x40 – License suspended. Contact support.
0x41 – License suspended. Contact support.
0x42 – License expired. Renew your license.
0x43 – License banned or blocked. Contact support.
0x50 – Environment or policy restriction. Contact support.
0x51 – Contact support.
0x54 – Contact support.
0x55 – Retry activation.
0x60 – Generic temporary failure. Retry later.
0x61 – No Internet connection or timeout. Check your network.
0x62 – HTTP or protocol error. Retry activation.
0x63 – Invalid response. Retry or contact support.
0x64 – Activation server unavailable. Wait and retry.
0x65 – Local cryptographic configuration error. Restart Lintra PDF and retry.
0x66 – System clock mismatch. Adjust your device date/time and retry activation.
0x67 – System clock mismatch. Adjust your date/time.
Contact Support
If the above steps don’t fix your issue, please contact:
support@getlintra.com
