Question 1

What does Lintra PDF activation error code 0x10 mean and how do I fix it?

Accepted Answer

License requires device fingerprint. Retry activation.

Question 2

What does Lintra PDF activation error code 0x11 mean and how do I fix it?

Accepted Answer

Floating license has no active device. Activate one in the Device List.

Question 3

What does Lintra PDF activation error code 0x12 mean and how do I fix it?

Accepted Answer

Missing machine binding. Ensure Lintra can read hardware info and retry.

Question 4

What does Lintra PDF activation error code 0x13 mean and how do I fix it?

Accepted Answer

License already activated on another machine. Deactivate the previous device.

Question 5

What does Lintra PDF activation error code 0x14 mean and how do I fix it?

Accepted Answer

Missing fingerprint information. Retry activation.

Question 6

What does Lintra PDF activation error code 0x15 mean and how do I fix it?

Accepted Answer

Deactivate unused device from your Device List.

Question 7

What does Lintra PDF activation error code 0x16 mean and how do I fix it?

Accepted Answer

Device info incomplete. Retry activation.

Question 8

What does Lintra PDF activation error code 0x17 mean and how do I fix it?

Accepted Answer

License heartbeat not initialized. Restart Lintra PDF.

Question 9

What does Lintra PDF activation error code 0x18 mean and how do I fix it?

Accepted Answer

Check Internet and retry.

Question 10

What does Lintra PDF activation error code 0x20 mean and how do I fix it?

Accepted Answer

License product mismatch. Contact support.

Question 11

What does Lintra PDF activation error code 0x21 mean and how do I fix it?

Accepted Answer

Please check your network and retry activation.

Question 12

What does Lintra PDF activation error code 0x22 mean and how do I fix it?

Accepted Answer

Retry activation.

Question 13

What does Lintra PDF activation error code 0x23 mean and how do I fix it?

Accepted Answer

License doesn’t cover installed components. Contact support.

Question 14

What does Lintra PDF activation error code 0x24 mean and how do I fix it?

Accepted Answer

Version info missing. Retry activation.

Question 15

What does Lintra PDF activation error code 0x25 mean and how do I fix it?

Accepted Answer

License doesn’t cover this version. Install a supported version or contact support.

Question 16

What does Lintra PDF activation error code 0x26 mean and how do I fix it?

Accepted Answer

Checksum info missing. Retry.

Question 17

What does Lintra PDF activation error code 0x27 mean and how do I fix it?

Accepted Answer

Checksum mismatch. Reinstall Lintra PDF.

Question 18

What does Lintra PDF activation error code 0x30 mean and how do I fix it?

Accepted Answer

Device limit reached. Deactivate an old device.

Question 19

What does Lintra PDF activation error code 0x40 mean and how do I fix it?

Accepted Answer

License suspended. Contact support.

Question 20

What does Lintra PDF activation error code 0x41 mean and how do I fix it?

Accepted Answer

License suspended. Contact support.

Question 21

What does Lintra PDF activation error code 0x42 mean and how do I fix it?

Accepted Answer

License expired. Renew your license.

Question 22

What does Lintra PDF activation error code 0x43 mean and how do I fix it?

Accepted Answer

License banned or blocked. Contact support.

Question 23

What does Lintra PDF activation error code 0x50 mean and how do I fix it?

Accepted Answer

Environment or policy restriction. Contact support.

Question 24

What does Lintra PDF activation error code 0x51 mean and how do I fix it?

Accepted Answer

Contact support.

Question 25

What does Lintra PDF activation error code 0x54 mean and how do I fix it?

Accepted Answer

Contact support.

Question 26

What does Lintra PDF activation error code 0x55 mean and how do I fix it?

Accepted Answer

Retry activation.

Question 27

What does Lintra PDF activation error code 0x60 mean and how do I fix it?

Accepted Answer

Generic temporary failure. Retry later.

Question 28

What does Lintra PDF activation error code 0x61 mean and how do I fix it?

Accepted Answer

No Internet connection or timeout. Check your network.

Question 29

What does Lintra PDF activation error code 0x62 mean and how do I fix it?

Accepted Answer

HTTP or protocol error. Retry activation.

Question 30

What does Lintra PDF activation error code 0x63 mean and how do I fix it?

Accepted Answer

Invalid response. Retry or contact support.

Question 31

What does Lintra PDF activation error code 0x64 mean and how do I fix it?

Accepted Answer

Activation server unavailable. Wait and retry.

Question 32

What does Lintra PDF activation error code 0x65 mean and how do I fix it?

Accepted Answer

Local cryptographic configuration error. Restart Lintra PDF and retry.

Question 33

What does Lintra PDF activation error code 0x66 mean and how do I fix it?

Accepted Answer

System clock mismatch. Adjust your device date/time and retry activation.

Question 34

What does Lintra PDF activation error code 0x67 mean and how do I fix it?

Accepted Answer

System clock mismatch. Adjust your date/time.

Code	What to do
`0x10`	License requires device fingerprint. Retry activation.
`0x11`	Floating license has no active device. Activate one in the Device List.
`0x12`	Missing machine binding. Ensure Lintra can read hardware info and retry.
`0x13`	License already activated on another machine. Deactivate the previous device.
`0x14`	Missing fingerprint information. Retry activation.
`0x15`	Deactivate unused device from your Device List.
`0x16`	Device info incomplete. Retry activation.
`0x17`	License heartbeat not initialized. Restart Lintra PDF.
`0x18`	Check Internet and retry.

Code	What to do
`0x20`	License product mismatch. Contact support.
`0x21`	Please check your network and retry activation.
`0x22`	Retry activation.
`0x23`	License doesn’t cover installed components. Contact support.
`0x24`	Version info missing. Retry activation.
`0x25`	License doesn’t cover this version. Install a supported version or contact support.
`0x26`	Checksum info missing. Retry.
`0x27`	Checksum mismatch. Reinstall Lintra PDF.

Code	What to do
`0x40`	License suspended. Contact support.
`0x41`	License suspended. Contact support.
`0x42`	License expired. Renew your license.
`0x43`	License banned or blocked. Contact support.

Code	What to do
`0x50`	Environment or policy restriction. Contact support.
`0x51`	Contact support.
`0x54`	Contact support.
`0x55`	Retry activation.

Code	What to do
`0x60`	Generic temporary failure. Retry later.
`0x61`	No Internet connection or timeout. Check your network.
`0x62`	HTTP or protocol error. Retry activation.
`0x63`	Invalid response. Retry or contact support.
`0x64`	Activation server unavailable. Wait and retry.
`0x65`	Local cryptographic configuration error. Restart Lintra PDF and retry.
`0x66`	System clock mismatch. Adjust your device date/time and retry activation.
`0x67`	System clock mismatch. Adjust your date/time.

Activation & License Error Codes

Activation Errors

Activation & Device Binding

License Coverage & Integrity

Device Limit

License Status

Policy & Environment

Network & System

Contact Support